At Everbilt® Sump Pump, Cooler, Shelf Bracket, Canopy, Closet System (“Everbilt” or “we“), we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website theeverbilt.com (the “Site“), use our mobile applications, or interact with us in other related ways ― for example, by engaging with us on social media or attending one of our events.
Please read this Privacy Policy carefully to understand our policies regarding your information and how we will treat it. By visiting our Site, using our mobile applications, or engaging with us in other related ways, you agree that your information will be handled as described in this Privacy Policy. Your use of our Site, mobile applications and other services is also subject to our Terms of Service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as we add new features and services, as we improve our current offerings and as technologies and laws change. Any changes will be effective immediately upon posting of the revised Privacy Policy and your continued use of the Site indicates your consent to the revised Privacy Policy.
However, we will not use your previously collected personal information in a manner materially different than represented at the time it was collected without your consent. To the extent any provision of this Privacy Policy is found to be inconsistent with applicable law, we will comply with the law.
What Information Do We Collect?
Information You Provide to Us
We collect information you provide to us, such as when you create or modify your account, participate in interactive features of our services, fill out forms, participate in surveys, contests and promotions, apply for a job, communicate with us via third-party social media sites, request customer support or otherwise communicate with us. For example:
- Account Information: We collect information you provide to us when you register for an account, including your name, email address, phone number, address, and password. We may give you the option of logging in through your account with certain third-party social media sites, like Facebook or Google. If you log in through one of these sites, we will receive certain information (which may vary by site) from your social media profile, such as your name, email address, friends list, profile picture, gender, location, birthday, and other information you make available.
- Profile Information: We collect information you provide on your public profile, such as a profile picture, biography, interests, and other information you choose to provide.
- Content You Provide: We collect any information you upload, submit, post, create, transmit, store or display on the Site, including photos, videos, messages, comments, and other content.
- Payment Information: If you purchase a product or service from us, we will collect certain payment and billing information from you, such as your name, billing address, payment method, and payment card details.
- Other Information: You may choose to provide other information directly to us, such as when you fill out a form, participate in surveys, contests and promotions, apply for a job, communicate with us via third-party sites and services, request customer support or otherwise communicate with us.
Information We Collect Automatically
We also automatically collect certain types of usage information when you access and use our Site and mobile applications. We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it for auditing, research or reporting purposes, or to otherwise improve our services. Some of this information is collected using cookies and similar tracking technologies, as described further below. Information we collect automatically may include:
- Log Data: We collect server logs and other information about your interactions with our Site and services, such as IP address, access dates and times, pages viewed, links clicked, the site you visited before navigating to our Site, pages you viewed and the site you visit after leaving our Site, browser type and settings, and the web page you request.
- Device Information: We may collect information about the computer or mobile device you use to access our Site and services, including the hardware model, operating system and version, browser type and settings, unique device identifiers, and mobile network information.
- Usage Information: We collect information about your use of our Site and services, such as the types of content you view or engage with, videos you watch, features you use, searches, purchases, and other actions you take on our Site and through our services.
- Location Information: With your consent, we may collect information about the precise location of your mobile device when you download or use our mobile applications or otherwise consent to the collection of this information. We use this information to provide features of our services. You may stop sharing location data by changing the settings on your mobile device.
Information from Cookies and Similar Technologies
We and our service providers use cookies, web beacons, APIs, and other similar technologies to collect information automatically when you interact with our Site, mobile applications and services, or view our online advertisements. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you return to the site, the cookie allows the site to recognize your browser. Cookies may store unique identifiers, user preferences and other data. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies and similar technologies for purposes such as:
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content;
- Delivering and measuring the effectiveness of advertising campaigns;
- Analyzing site traffic and trends; and
- Generally understanding how people use our services.
We also allow third parties to place cookies through our services to provide analytics services, deliver ads on our behalf, and other purposes.
Information from Other Sources
We may obtain information about you from other sources and combine or link that with information we have about you. For example, if you log into your account through a third-party social media site, we may have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site; we may use this information to personalize your experience on our Site. We may also supplement the information we collect with information obtained from third parties in order to enhance our ability to serve you, prevent fraud, and to protect our rights and property.
How Do We Use the Information We Collect?
We use the information we collect for a variety of purposes, including:
- Providing, operating, maintaining, improving, and promoting our Site, products and services;
- Enabling you to access and use our Site, products, services and applications;
- Personalizing content and experiences based on your preferences, including targeted offers and ads on and off our Site;
- Processing orders and payments for our products or services;
- Communicating with you about your account, products, services, transactions, and inquiries;
- Publishing stories, comments, photos and other information you submit to the Site;
- Identifying and protecting against fraud and illegal activity, claims and other liabilities;
- Detecting, investigating and resolving security incidents and technical issues;
- Conducting internal research to improve our Site, products, services and technologies;
- Providing customer support;
- Managing and recruiting new talent;
- Other purposes disclosed at the time you provide your information or otherwise where we are legally permitted or are required to do so.
When Do We Disclose Your Information?
We will not disclose your personal information except in the limited circumstances described here:
With Your Consent
We may disclose personal information with your consent or at your direction, such as when you authorize a third party application or website to access your account or direct us to share your feedback with a business.
Within the Company
Information may be shared within the company for purposes of operations, providing services, research, development and improvement of products and services.
With Our Service Providers
We may employ third party companies and individuals on our behalf to facilitate our service, provide the service on our behalf, perform service-related services (e.g., maintenance services) or assist us in analyzing how our service is used. We require our service providers to keep your personal information confidential.
For Legal Reasons
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect your, our or others’ rights, property, or safety.
In the Event of Merger, Sale, or Bankruptcy
If we sell or otherwise transfer part or all of our business or assets (e.g., bankruptcy), we may disclose your information to a third party, including potential or actual purchasers.
With Your Direction
We may share or publish your feedback, content, and other information if you direct us to do so.
When You Agree To The Disclosure
We may disclose your information with your consent or direction, including if you authorize an app, website or other third party to access your account or profile.
For External Processing
We may use vendors or service providers to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. We require that these parties process such information in compliance with this Privacy Policy.
For National Security or Intelligence
We may disclose your information to government authorities to protect our systems and users from harm or illegal use. We may also disclose information in response to a National Security Letter or law enforcement request.
To Protect Rights and Property
We may disclose your information when we believe disclosure is appropriate to comply with the law or a regulator request; to address fraud, security or technical issues; or to protect our rights, users, systems or property.
Business Transfers
If we’re involved in a reorganization, merger, acquisition or sale of some or all of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to your account) of any such deal and outline your choices.
The third parties and affiliates who receive or may have access to your personal information are required to protect the confidentiality and security of your personal information and must disclose and use it only for the purposes for which it was disclosed. We do not allow them to use your personal information for their own marketing purposes. Other than as described here, we do not share your personal information with third parties.
Your Choices & Obligations
Account Information and Settings
Update your account at any time by logging in and changing your settings. Unsubscribe from email communications by clicking the “unsubscribe” link in such communications.
Cookies and Tracking
Most browsers let you remove or reject cookies. To do so, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Do Not Track
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” visit http://www.allaboutdnt.com.
Promotional Communications
You can opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as information about your account or purchases.
Push Notifications
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
California Privacy Rights
If you are a California resident, you have the right to request certain information under the California Consumer Privacy Act (CCPA) regarding our collection and disclosure of your personal information over the past 12 months, as well as request deletion of your personal information. To submit a request, email us at [email protected] or write us at: Everbilt Privacy Office, 123 Main Street, Anytown, CA 12345. You are not required to create an account to make a request. We will verify your request by matching information you provide to information we have on file. Authorized agents can make requests on your behalf by providing written authorization.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How Do We Protect Your Information?
We use administrative, technical, and physical security measures to help protect your personal information against unauthorized access, use, and disclosure. However, no method of transmitting or storing electronic data is ever completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.
Children’s Privacy
Protecting the privacy of young children is important to us. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without obtaining parental consent. If you are under the age of 13, please do not provide any personal information to us without the consent of your parent or guardian. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete the information as soon as possible. If you become aware that your child has improperly provided us with personal information, please contact us at [email protected]. If we make material changes to this privacy policy with respect to the collection of children’s personal information, we will notify parents by email or through a notice on our website.
International Data Transfers
We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to, stored, and processed in the United States or other locations where our servers reside and our service providers operate. Please be aware that the data protection and privacy laws in the United States and other countries may not be equivalent to the laws in your country of residence or citizenship. By using our services, you consent to the transfer of your personal information across international borders.
